IMPLEMENTASI METODE CERTAINTY FAKTOR DALAM SISTEM PAKAR UNTUK DIAGNOSA KERUSAKAN LAPTOP

Authors

  • Septian Cahyo Widianto Universitas Tiga Serangkai, Indonesia
  • Bebas Widada Universitas Tiga Serangkai, Indonesia
  • Kumaratih Sandradewi Universitas Tiga Serangkai, Indonesia
  • Dwi Remawati Universitas Tiga Serangkai, Indonesia

DOI:

https://doi.org/10.30646/tikomsin.v13i1.931

Keywords:

Expert System, Certainty Factor, Laptop Damage Diagnosis, Hardware Troubleshooting

Abstract

Expert systems have been used in various fields. With the aim of helping users solve the problems they face. This study presents the application of the Certainty Factor (CF) method in an expert system designed to diagnose laptop damage based on symptoms experienced by users. This system aims to help technicians and general users identify potential laptop malfunctions with better accuracy. The expert system developed combines a comprehensive knowledge base consisting of various laptop components and their common problems. The CF method calculates the probability of damage by combining expert knowledge with user-reported symptoms. Through a series of tests conducted on several brands of laptops with various types of malfunctions, the system showed outstanding performance. The results showed 87% accuracy in diagnosing hardware problems such as motherboard failure, RAM damage, and hard drive malfunction.

Author Biographies

Septian Cahyo Widianto, Universitas Tiga Serangkai

Program Studi : Sistem Informasi

Bebas Widada, Universitas Tiga Serangkai

Program Studi : Informatika

Kumaratih Sandradewi, Universitas Tiga Serangkai

Program Studi : Sistem Informasi Akuntansi

Dwi Remawati, Universitas Tiga Serangkai

Program Studi : Teknologi Informasi

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Published

2025-07-08

Issue

Vol. 13 No. 1 (2025): Jurnal Tikomsin

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Articles

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